Statements (21)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
scientific research
|
| gptkbp:abbreviation |
gptkb:KCS
|
| gptkbp:appliesTo |
customer support
IT service management |
| gptkbp:certification |
KCS v6 Fundamentals Certification
KCS v6 Practices Certification |
| gptkbp:developedBy |
Consortium for Service Innovation
|
| gptkbp:documentedIn |
KCS Practices Guide
|
| gptkbp:focusesOn |
knowledge management
|
| https://www.w3.org/2000/01/rdf-schema#label |
Knowledge-Centered Service
|
| gptkbp:introducedIn |
1992
|
| gptkbp:principle |
develop a knowledge base collectively
evolve content based on demand and usage create knowledge as a by-product of solving problems reward learning, collaboration, sharing |
| gptkbp:usedBy |
technology companies
IT help desks customer service organizations |
| gptkbp:website |
https://www.serviceinnovation.org/kcs/
|
| gptkbp:bfsParent |
gptkb:KCS
|
| gptkbp:bfsLayer |
6
|