Statements (21)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:logic
customer satisfaction model |
| gptkbp:alsoKnownAs |
Kano analysis
|
| gptkbp:appliesTo |
marketing
product design customer experience management |
| gptkbp:categorizesFeaturesAs |
basic needs
performance needs excitement needs indifferent needs reverse needs |
| gptkbp:countryOfOrigin |
gptkb:Japan
|
| gptkbp:describes |
relationship between customer satisfaction and product features
|
| gptkbp:developedBy |
Noriaki Kano
|
| gptkbp:focusesOn |
prioritizing product features
|
| https://www.w3.org/2000/01/rdf-schema#label |
Kano model
|
| gptkbp:introducedIn |
1984
|
| gptkbp:usedIn |
product development
quality management |
| gptkbp:bfsParent |
gptkb:MoSCoW_prioritization
|
| gptkbp:bfsLayer |
7
|