Statements (52)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:developedBy |
gptkb:SAP
|
| gptkbp:enables |
knowledge management
case management service request management |
| gptkbp:feature |
scripting support
multi-language support real-time analytics workflow automation call recording reporting tools role-based access control real-time dashboards customer identification integration with SAP BW customer history tracking automatic call distribution customer satisfaction measurement service level monitoring knowledge base access survey management case escalation activity management quality monitoring integration with SAP Solution Manager CTI integration agent inbox callback management email response management integration with SAP Hybris integration with social media channels integration with third-party telephony systems interaction record multi-time zone support outbound campaign management personalized agent workspace screen pop-ups |
| https://www.w3.org/2000/01/rdf-schema#label |
Interaction Center
|
| gptkbp:integratesWith |
gptkb:SAP_Business_Suite
gptkb:SAP_ERP |
| gptkbp:partOf |
gptkb:SAP_CRM
|
| gptkbp:provides |
multi-channel communication
|
| gptkbp:supports |
email integration
telephony integration chat integration |
| gptkbp:targetUser |
customer service agents
call center managers |
| gptkbp:usedFor |
customer service
call center operations |
| gptkbp:bfsParent |
gptkb:SAP_CRM_7.0
gptkb:SAP_CRM_(standalone) |
| gptkbp:bfsLayer |
7
|