Statements (47)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:benefit |
ensures compliance
increases efficiency enhances visibility improves service delivery reduces downtime |
| gptkbp:category |
gptkb:software
|
| gptkbp:deployment |
gptkb:cloud_service
on-premises software |
| gptkbp:enables |
gptkb:ticket_office
workflow automation reporting and analytics SLA management service catalog |
| gptkbp:example |
gptkb:SysAid
gptkb:ServiceNow gptkb:Zendesk gptkb:BMC_Remedy gptkb:Cherwell gptkb:Ivanti gptkb:Freshservice gptkb:Jira_Service_Management ManageEngine ServiceDesk Plus |
| gptkbp:followsFramework |
gptkb:ISO/IEC_20000
gptkb:COBIT gptkb:ITIL |
| https://www.w3.org/2000/01/rdf-schema#label |
IT Service Management Tool
|
| gptkbp:integratesWith |
gptkb:CMDB
email systems monitoring tools third-party applications directory services |
| gptkbp:relatedConcept |
gptkb:software
customer service |
| gptkbp:supportedBy |
knowledge management
asset management configuration management incident management change management problem management service request management |
| gptkbp:targetUser |
end users
IT departments service desk teams |
| gptkbp:usedFor |
IT service management
|
| gptkbp:bfsParent |
gptkb:Service_Catalog
|
| gptkbp:bfsLayer |
6
|