Statements (67)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:CEO
|
| gptkbp:adapted_into |
emerging technologies
|
| gptkbp:aims_to |
restore normal service operation
|
| gptkbp:collaborated_with |
other ITIL processes
|
| gptkbp:communication |
end users
service reports |
| gptkbp:contributed_to |
customer satisfaction
|
| gptkbp:facilitates |
collaboration tools
service desk incident management systems |
| gptkbp:focuses_on |
service delivery
|
| https://www.w3.org/2000/01/rdf-schema#label |
ITIL Service Operation
|
| gptkbp:includes |
access management
incident management event management problem management request fulfillment |
| gptkbp:involves |
monitoring services
|
| gptkbp:is_aligned_with |
business objectives
IT governance |
| gptkbp:is_challenged_by |
changing business needs
|
| gptkbp:is_critical_for |
business continuity
|
| gptkbp:is_documented_in |
ITIL publications
service operation manuals |
| gptkbp:is_driven_by |
customer needs
|
| gptkbp:is_enhanced_by |
training programs
automation data analytics continuous improvement feedback loops process automation |
| gptkbp:is_evaluated_by |
risk management
customer feedback service level agreements performance reviews service quality metrics |
| gptkbp:is_implemented_in |
processes and procedures
|
| gptkbp:is_influenced_by |
industry standards
|
| gptkbp:is_informed_by |
market trends
user feedback service performance data |
| gptkbp:is_integrated_with |
change management
service design |
| gptkbp:is_linked_to |
service strategy
service transition |
| gptkbp:is_optimized_for |
efficiency
user experience |
| gptkbp:is_part_of |
gptkb:software_framework
gptkb:server ITIL lifecycle |
| gptkbp:is_reviewed_by |
stakeholders
service management reviews |
| gptkbp:is_subject_to |
regulatory compliance
|
| gptkbp:is_supported_by |
technical support teams
performance monitoring tools knowledge management tools and technologies incident response teams service management tools |
| gptkbp:is_used_by |
IT service management teams
|
| gptkbp:measures |
key performance indicators
|
| gptkbp:provides |
operational support
|
| gptkbp:provides_information_on |
ITIL best practices
|
| gptkbp:requires |
effective communication
|
| gptkbp:training |
ITIL certification programs
|
| gptkbp:bfsParent |
gptkb:ITIL_Practitioner
|
| gptkbp:bfsLayer |
5
|