ITIL 4 certification framework
GPTKB entity
Statements (71)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Certification
|
| gptkbp:aims_to |
service delivery
|
| gptkbp:applies_to |
all organizations
public and private sectors |
| gptkbp:based_on |
service value system
continual improvement service value chain |
| gptkbp:benefits |
career advancement
stakeholder engagement organizational agility process improvement IT service professionals |
| gptkbp:developed_by |
gptkb:AXELOS
IT service strategies |
| gptkbp:emphasizes |
collaboration and communication
|
| gptkbp:enhances |
team collaboration
customer satisfaction service efficiency service quality service performance organizational performance IT service delivery service resilience |
| gptkbp:established |
service level agreements
|
| gptkbp:facilitates |
knowledge sharing
organizational change |
| gptkbp:focuses_on |
service management
|
| https://www.w3.org/2000/01/rdf-schema#label |
ITIL 4 certification framework
|
| gptkbp:includes |
gptkb:ITIL_4_Foundation_certification
gptkb:ITIL_4_Specialist_certifications certification levels ITIL 4 Managing Professional certification ITIL 4 Strategic Leader certification ITIL 4 Strategist certification |
| gptkbp:is_aligned_with |
Agile methodologies
IT governance frameworks Lean practices Dev Ops practices IT and business strategies IT services with business needs |
| gptkbp:is_designed_for |
IT professionals
|
| gptkbp:is_designed_to |
flexible and adaptable
IT leaders |
| gptkbp:is_evaluated_by |
gptkb:psychologist
|
| gptkbp:is_optimized_for |
gptkb:resource_utilization
|
| gptkbp:is_part_of |
gptkb:software_framework
digital service management |
| gptkbp:is_recognized_by |
industry professionals
a standard in the industry |
| gptkbp:is_recognized_for |
its comprehensive approach
its practical application its role in digital transformation its contribution to service excellence |
| gptkbp:is_supported_by |
online resources
training organizations |
| gptkbp:is_used_by |
service providers
|
| gptkbp:is_used_for |
continuous improvement initiatives
|
| gptkbp:manager |
IT risks
|
| gptkbp:provides |
best practices
guidance for IT service management guidance on service lifecycle knowledge for IT service providers |
| gptkbp:recognizes |
for IT service management
|
| gptkbp:social_structure |
four dimensions model
|
| gptkbp:supports |
digital transformation
business objectives innovation in services value co-creation |
| gptkbp:updates |
periodically
|
| gptkbp:bfsParent |
gptkb:ITIL_4_Leader
|
| gptkbp:bfsLayer |
5
|