IBM Watson Assistant for Customer Experience
GPTKB entity
Statements (35)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
chatbot
|
| gptkbp:availableOn |
gptkb:IBM_Cloud
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:IBM
|
| gptkbp:firstReleased |
2018
|
| https://www.w3.org/2000/01/rdf-schema#label |
IBM Watson Assistant for Customer Experience
|
| gptkbp:integratesWith |
gptkb:Slack
gptkb:WhatsApp gptkb:Facebook_Messenger mobile apps websites |
| gptkbp:offers |
voice assistants
AI-powered chatbots analytics dashboard |
| gptkbp:partOf |
gptkb:IBM_Watson
|
| gptkbp:provides |
sentiment analysis
intent recognition entity extraction customizable dialog flows handoff to human agents pre-built industry content |
| gptkbp:supports |
multiple languages
natural language processing text channels voice channels integration with CRM systems multi-channel deployment |
| gptkbp:targetUser |
enterprises
customer support teams |
| gptkbp:usedFor |
customer service automation
chatbot development virtual agent creation |
| gptkbp:website |
https://www.ibm.com/products/watson-assistant
|
| gptkbp:bfsParent |
gptkb:Watson
|
| gptkbp:bfsLayer |
6
|