Statements (24)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:feature |
gptkb:knowledge_representation
gptkb:ticket_office automation analytics reporting integration with email role-based access control mobile access user management SLA management customizable workflows multi-channel support self-service portal integration with chat integration with phone |
| https://www.w3.org/2000/01/rdf-schema#label |
HelpDesk
|
| gptkbp:usedBy |
IT departments
customer service teams |
| gptkbp:usedFor |
customer support
issue tracking ticket management |
| gptkbp:bfsParent |
gptkb:LiveChat
|
| gptkbp:bfsLayer |
7
|