Statements (65)
Predicate | Object |
---|---|
gptkbp:instance_of |
gptkb:software
|
gptkbp:bfsLayer |
7
|
gptkbp:bfsParent |
gptkb:Open_View_Network_Management_Solution
gptkb:Open_View_Network_Management_System_Application |
gptkbp:acquisition |
acquired by Micro Focus
|
gptkbp:aftermath |
incident escalation procedures
|
gptkbp:analysis |
problem analysis tools
|
gptkbp:application |
supports workflow automation
|
gptkbp:approves |
change approval workflows
|
gptkbp:category |
gptkb:financial_services_company
|
gptkbp:character_customization |
highly customizable
customizable user interface |
gptkbp:community_support |
active user community
|
gptkbp:customer_support |
customer support services
|
gptkbp:deployment |
on-premises and cloud
|
gptkbp:developed_by |
gptkb:Hewlett-Packard
|
gptkbp:duration |
reduces incident response time
|
gptkbp:education |
user training programs
|
gptkbp:features |
change management
incident management configuration management problem management service level management |
gptkbp:feedback |
collects user feedback
improves customer satisfaction |
gptkbp:has_documentation |
comprehensive documentation available
|
gptkbp:has_role |
supports multiple user roles
|
gptkbp:has_skill |
knowledge base management
|
https://www.w3.org/2000/01/rdf-schema#label |
HP Open View Service Desk
|
gptkbp:integrates_with |
gptkb:collaboration
gptkb:Jira gptkb:Slack gptkb:Service_Now gptkb:Author gptkb:HP_Open_View_Operations third-party applications |
gptkbp:is_compatible_with |
mobile access available
|
gptkbp:is_monitored_by |
incident tracking capabilities
|
gptkbp:language |
multiple languages
|
gptkbp:latest_version |
latest version 9.5
|
gptkbp:license |
proprietary
|
gptkbp:manages |
change management processes
|
gptkbp:market |
leading ITSM solution
|
gptkbp:notifications |
email notifications
|
gptkbp:performance |
real-time performance metrics
|
gptkbp:platform |
gptkb:operating_system
|
gptkbp:receives_funding_from |
asset management capabilities
|
gptkbp:regulatory_compliance |
complies with GDPR
|
gptkbp:release_date |
gptkb:1997
|
gptkbp:reports_to |
advanced reporting
|
gptkbp:resolution |
problem resolution capabilities
|
gptkbp:security_features |
role-based access control
|
gptkbp:service_history |
service reporting capabilities
|
gptkbp:services |
service catalog management
service continuity management service level agreements management |
gptkbp:setting |
manages configuration items
|
gptkbp:storage |
relational database
|
gptkbp:successor |
HP Service Manager
|
gptkbp:supports |
ITIL best practices
technical support available |
gptkbp:target_audience |
IT departments
|
gptkbp:training |
available training resources
|
gptkbp:user_base |
large enterprise customers
|
gptkbp:user_interface |
web-based
|