HP Open View Service Desk

GPTKB entity

Statements (65)
Predicate Object
gptkbp:instance_of gptkb:software
gptkbp:bfsLayer 7
gptkbp:bfsParent gptkb:Open_View_Network_Management_Solution
gptkb:Open_View_Network_Management_System_Application
gptkbp:acquisition acquired by Micro Focus
gptkbp:aftermath incident escalation procedures
gptkbp:analysis problem analysis tools
gptkbp:application supports workflow automation
gptkbp:approves change approval workflows
gptkbp:category gptkb:financial_services_company
gptkbp:character_customization highly customizable
customizable user interface
gptkbp:community_support active user community
gptkbp:customer_support customer support services
gptkbp:deployment on-premises and cloud
gptkbp:developed_by gptkb:Hewlett-Packard
gptkbp:duration reduces incident response time
gptkbp:education user training programs
gptkbp:features change management
incident management
configuration management
problem management
service level management
gptkbp:feedback collects user feedback
improves customer satisfaction
gptkbp:has_documentation comprehensive documentation available
gptkbp:has_role supports multiple user roles
gptkbp:has_skill knowledge base management
https://www.w3.org/2000/01/rdf-schema#label HP Open View Service Desk
gptkbp:integrates_with gptkb:collaboration
gptkb:Jira
gptkb:Slack
gptkb:Service_Now
gptkb:Author
gptkb:HP_Open_View_Operations
third-party applications
gptkbp:is_compatible_with mobile access available
gptkbp:is_monitored_by incident tracking capabilities
gptkbp:language multiple languages
gptkbp:latest_version latest version 9.5
gptkbp:license proprietary
gptkbp:manages change management processes
gptkbp:market leading ITSM solution
gptkbp:notifications email notifications
gptkbp:performance real-time performance metrics
gptkbp:platform gptkb:operating_system
gptkbp:receives_funding_from asset management capabilities
gptkbp:regulatory_compliance complies with GDPR
gptkbp:release_date gptkb:1997
gptkbp:reports_to advanced reporting
gptkbp:resolution problem resolution capabilities
gptkbp:security_features role-based access control
gptkbp:service_history service reporting capabilities
gptkbp:services service catalog management
service continuity management
service level agreements management
gptkbp:setting manages configuration items
gptkbp:storage relational database
gptkbp:successor HP Service Manager
gptkbp:supports ITIL best practices
technical support available
gptkbp:target_audience IT departments
gptkbp:training available training resources
gptkbp:user_base large enterprise customers
gptkbp:user_interface web-based