Statements (52)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
customer success software
|
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:Gainsight
|
| gptkbp:hasFeature |
risk management
API access integration marketplace email campaigns data enrichment customer segmentation customizable dashboards integration with BI tools survey tools customer 360 view usage analytics reporting and dashboards relationship management escalation management renewal management CTAs (calls to action) automation engine health scorecards journey orchestrator product adoption tracking scorecard analytics success plans success snapshots timeline tracking |
| https://www.w3.org/2000/01/rdf-schema#label |
Gainsight CS
|
| gptkbp:releaseYear |
2013
|
| gptkbp:targetUser |
SaaS companies
B2B companies customer success teams |
| gptkbp:usedFor |
surveys
task management workflow automation integration with CRM integration with email customer engagement customer analytics customer journey mapping integration with Salesforce integration with Slack integration with Zendesk customer retention playbooks customer health scoring NPS tracking churn reduction customer success management |
| gptkbp:website |
https://www.gainsight.com/products/customer-success/
|
| gptkbp:bfsParent |
gptkb:Gainsight
|
| gptkbp:bfsLayer |
6
|