Statements (42)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
cloud-based contact center software
|
| gptkbp:availableOn |
SaaS
|
| gptkbp:category |
Contact Center as a Service (CCaaS)
Business software Customer service software |
| gptkbp:developedBy |
gptkb:Freshworks_Inc.
|
| gptkbp:features |
call recording
call transfer number porting IVR (Interactive Voice Response) call analytics call monitoring call queuing call routing virtual phone numbers real-time dashboard integration with Freshdesk call conferencing integration with CRM tools call barging call disposition codes call masking multi-level IVR call notes integration with helpdesk software |
| gptkbp:formerName |
gptkb:Freshcaller
|
| gptkbp:headquartersLocation |
gptkb:San_Mateo,_California,_USA
|
| https://www.w3.org/2000/01/rdf-schema#label |
Freshdesk Contact Center
|
| gptkbp:launched |
2017
|
| gptkbp:parentCompany |
gptkb:Freshworks_Inc.
|
| gptkbp:priceRange |
subscription-based
|
| gptkbp:supports |
remote teams
international calling inbound calls outbound calls |
| gptkbp:supportsLanguage |
English
multiple languages |
| gptkbp:targetUser |
sales teams
customer support teams |
| gptkbp:website |
https://freshdesk.com/contact-center
|
| gptkbp:bfsParent |
gptkb:Freshcaller
|
| gptkbp:bfsLayer |
6
|