Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
cloud service support plan
|
| gptkbp:access |
chat
phone web support portal |
| gptkbp:feature |
account management
third-party integrations change management compliance support multi-cloud support personalized support disaster recovery planning incident response planning escalation management customized reporting migration support access to beta features access to cloud engineers cost optimization guidance operational reviews quarterly business reviews security best practices guidance service improvement plans |
| https://www.w3.org/2000/01/rdf-schema#label |
Enterprise Support plan
|
| gptkbp:includes |
risk management
event management case management incident management root cause analysis third-party software support service level agreements service health monitoring fast response times 24x7 technical support access to subject matter experts architecture reviews billing and account support dedicated Technical Account Manager proactive guidance training and workshops |
| gptkbp:offeredBy |
gptkb:Google_Cloud_Platform
gptkb:Amazon_Web_Services gptkb:Microsoft_Azure |
| gptkbp:period |
1 hour for urgent issues
12 hours for normal issues 15 minutes for critical issues 4 hours for high-priority issues |
| gptkbp:priceRange |
percentage of monthly cloud usage
|
| gptkbp:targetAudience |
large enterprises
|
| gptkbp:bfsParent |
gptkb:AWS_Trusted_Advisor
|
| gptkbp:bfsLayer |
6
|