Statements (18)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT service management solution
|
| gptkbp:compatibleWith |
ITIL best practices
|
| gptkbp:enables |
workflow automation
self-service portals knowledge base management ticket tracking |
| gptkbp:goal |
increase user satisfaction
improve IT service delivery |
| https://www.w3.org/2000/01/rdf-schema#label |
Enterprise Service Desk
|
| gptkbp:integratesWith |
IT asset management
|
| gptkbp:provides |
centralized IT support
|
| gptkbp:supports |
incident management
change management problem management service request management |
| gptkbp:usedBy |
large organizations
|
| gptkbp:bfsParent |
gptkb:ESD
|
| gptkbp:bfsLayer |
6
|