Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
cloud contact center software
|
| gptkbp:availableOn |
gptkb:Australia
gptkb:Canada gptkb:New_Zealand gptkb:United_Kingdom gptkb:United_States |
| gptkbp:cloudBased |
true
|
| gptkbp:developedBy |
gptkb:Dialpad,_Inc.
|
| gptkbp:features |
gptkb:SOC_2_Type_II
API access real-time analytics call recording GDPR compliant mobile app support omnichannel support AI-powered transcription CRM integration HIPAA compliant IVR (Interactive Voice Response) SLA monitoring agent performance reporting browser-based interface call barge call monitoring call queuing call routing call whisper live coaching workforce management |
| gptkbp:hasChannel |
gptkb:media
voice SMS web chat |
| https://www.w3.org/2000/01/rdf-schema#label |
Dialpad Contact Center
|
| gptkbp:integratesWith |
gptkb:Google_Workspace
gptkb:Microsoft_Teams gptkb:Salesforce gptkb:Slack gptkb:ServiceNow gptkb:Zendesk |
| gptkbp:language |
English
|
| gptkbp:product |
gptkb:Dialpad_platform
|
| gptkbp:releaseYear |
2019
|
| gptkbp:supportsRemoteWork |
true
|
| gptkbp:targetUser |
sales teams
IT help desks customer support teams |
| gptkbp:website |
https://www.dialpad.com/contact-center/
|
| gptkbp:YouTubeChannel |
SaaS
|
| gptkbp:bfsParent |
gptkb:Dialpad
|
| gptkbp:bfsLayer |
5
|