|
gptkbp:instanceOf
|
gptkb:cloud_contact_center_software
|
|
gptkbp:availableOn
|
gptkb:Australia
gptkb:Canada
gptkb:New_Zealand
gptkb:United_Kingdom
gptkb:United_States
|
|
gptkbp:cloudBased
|
true
|
|
gptkbp:developedBy
|
gptkb:Dialpad,_Inc.
|
|
gptkbp:features
|
gptkb:SOC_2_Type_II
API access
real-time analytics
call recording
GDPR compliant
mobile app support
omnichannel support
AI-powered transcription
CRM integration
HIPAA compliant
IVR (Interactive Voice Response)
SLA monitoring
agent performance reporting
browser-based interface
call barge
call monitoring
call queuing
call routing
call whisper
live coaching
workforce management
|
|
gptkbp:hasChannel
|
gptkb:media
voice
SMS
web chat
|
|
gptkbp:integratesWith
|
gptkb:Google_Workspace
gptkb:Microsoft_Teams
gptkb:Salesforce
gptkb:Slack
gptkb:ServiceNow
gptkb:Zendesk
|
|
gptkbp:language
|
English
|
|
gptkbp:product
|
gptkb:Dialpad_platform
|
|
gptkbp:releaseYear
|
2019
|
|
gptkbp:supportsRemoteWork
|
true
|
|
gptkbp:targetUser
|
sales teams
IT help desks
customer support teams
|
|
gptkbp:website
|
https://www.dialpad.com/contact-center/
|
|
gptkbp:YouTubeChannel
|
SaaS
|
|
gptkbp:bfsParent
|
gptkb:Dialpad
|
|
gptkbp:bfsLayer
|
5
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Dialpad Contact Center
|