Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
cloud contact center software
|
| gptkbp:availableOn |
gptkb:Australia
gptkb:Canada gptkb:New_Zealand gptkb:United_Kingdom gptkb:United_States |
| gptkbp:category |
business communications
contact center as a service (CCaaS) customer experience software |
| gptkbp:developedBy |
gptkb:Dialpad,_Inc.
|
| gptkbp:features |
encryption
call recording sentiment analysis role-based access control omnichannel support AI-powered call routing CRM integration IVR (Interactive Voice Response) agent performance reporting call analytics call monitoring compliance with GDPR compliance with HIPAA live coaching real-time transcription |
| gptkbp:hasWebsite |
https://www.dialpad.com/products/contact-center/
|
| https://www.w3.org/2000/01/rdf-schema#label |
Dialpad Ai Contact Center
|
| gptkbp:integratesWith |
gptkb:Google_Workspace
gptkb:Microsoft_Teams gptkb:Salesforce gptkb:Slack gptkb:ServiceNow gptkb:Zendesk |
| gptkbp:parentCompany |
gptkb:Dialpad,_Inc.
|
| gptkbp:platform |
gptkb:tablet
mobile cloud-based desktop |
| gptkbp:releaseYear |
2019
|
| gptkbp:supportsLanguage |
gptkb:French
gptkb:Spanish English Japanese |
| gptkbp:targetUser |
sales teams
contact center agents customer support teams |
| gptkbp:technology |
gptkb:artificial_intelligence
cloud computing natural language processing |
| gptkbp:bfsParent |
gptkb:Dialpad
|
| gptkbp:bfsLayer |
5
|