Dialpad Ai Contact Center

URI: https://gptkb.org/entity/Dialpad_Ai_Contact_Center

GPTKB entity

Predicate	Object
gptkbp:instanceOf	gptkb:cloud_contact_center_software
gptkbp:availableOn	gptkb:Australia gptkb:Canada gptkb:New_Zealand gptkb:United_Kingdom gptkb:United_States
gptkbp:category	gptkb:customer_experience_software business communications contact center as a service (CCaaS)
gptkbp:developedBy	gptkb:Dialpad,_Inc.
gptkbp:features	encryption call recording sentiment analysis role-based access control omnichannel support AI-powered call routing CRM integration IVR (Interactive Voice Response) agent performance reporting call analytics call monitoring compliance with GDPR compliance with HIPAA live coaching real-time transcription
gptkbp:hasWebsite	https://www.dialpad.com/products/contact-center/
gptkbp:integratesWith	gptkb:Google_Workspace gptkb:Microsoft_Teams gptkb:Salesforce gptkb:Slack gptkb:ServiceNow gptkb:Zendesk
gptkbp:parentCompany	gptkb:Dialpad,_Inc.
gptkbp:platform	gptkb:tablet mobile cloud-based desktop
gptkbp:releaseYear	2019
gptkbp:supportsLanguage	gptkb:French gptkb:Spanish English Japanese
gptkbp:targetUser	sales teams contact center agents customer support teams
gptkbp:technology	gptkb:artificial_intelligence cloud computing natural language processing
gptkbp:bfsParent	gptkb:Dialpad
gptkbp:bfsLayer	5
https://www.w3.org/2000/01/rdf-schema#label	Dialpad Ai Contact Center