Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:business_function
|
| gptkbp:canBeOutsourcedTo |
gptkb:business_process_outsourcing_company
|
| gptkbp:foundIn |
retail industry
telecommunications industry healthcare industry hospitality industry banking industry |
| gptkbp:goal |
improve customer satisfaction
provide information resolve customer issues support product usage |
| gptkbp:improves |
brand loyalty
company reputation customer trust |
| gptkbp:measures |
customer satisfaction score
average handle time customer retention rate first call resolution net promoter score |
| gptkbp:medium |
gptkb:media
in-person phone live chat |
| gptkbp:performedBy |
call center agent
customer service representative support agent |
| gptkbp:regulates |
consumer protection laws
industry standards |
| gptkbp:relatedTo |
gptkb:call_center
help desk customer satisfaction service quality customer support customer experience customer feedback customer retention complaint resolution |
| gptkbp:requires |
empathy
patience problem-solving skills communication skills product knowledge |
| gptkbp:uses |
gptkb:chatbot
gptkb:knowledge_representation gptkb:ticket_office gptkb:customer_relationship_management_software gptkb:interactive_voice_response_system |
| gptkbp:bfsParent |
gptkb:HM_Revenue_and_Customs
|
| gptkbp:bfsLayer |
6
|
| https://www.w3.org/2000/01/rdf-schema#label |
Customer Services
|