Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
business function
|
| gptkbp:canBeOutsourcedTo |
business process outsourcing company
|
| gptkbp:foundIn |
retail industry
telecommunications industry healthcare industry hospitality industry banking industry |
| gptkbp:goal |
improve customer satisfaction
provide information resolve customer issues support product usage |
| https://www.w3.org/2000/01/rdf-schema#label |
Customer Services
|
| gptkbp:improves |
brand loyalty
company reputation customer trust |
| gptkbp:measures |
customer satisfaction score
average handle time customer retention rate first call resolution net promoter score |
| gptkbp:medium |
gptkb:media
in-person phone live chat |
| gptkbp:performedBy |
call center agent
customer service representative support agent |
| gptkbp:regulates |
consumer protection laws
industry standards |
| gptkbp:relatedTo |
help desk
customer satisfaction service quality customer support customer experience customer feedback call center customer retention complaint resolution |
| gptkbp:requires |
empathy
patience problem-solving skills communication skills product knowledge |
| gptkbp:uses |
gptkb:knowledge_representation
gptkb:ticket_office chatbot customer relationship management software interactive voice response system |
| gptkbp:bfsParent |
gptkb:HM_Revenue_and_Customs
|
| gptkbp:bfsLayer |
6
|