Customer Service Excellence standard
GPTKB entity
Statements (21)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
customer service standard
|
| gptkbp:alsoKnownAs |
CSE standard
|
| gptkbp:appliesTo |
private sector organizations
public sector organizations |
| gptkbp:countryOfOrigin |
gptkb:United_Kingdom
|
| gptkbp:criteria |
delivery
organizational culture customer insight information and access timeliness and quality of service |
| gptkbp:developedBy |
gptkb:UK_Cabinet_Office
|
| gptkbp:focusesOn |
customer satisfaction
service quality |
| https://www.w3.org/2000/01/rdf-schema#label |
Customer Service Excellence standard
|
| gptkbp:launched |
2008
|
| gptkbp:purpose |
improve public service delivery
|
| gptkbp:replacedBy |
gptkb:Charter_Mark
|
| gptkbp:type |
external assessment
|
| gptkbp:website |
https://www.customerserviceexcellence.uk.com/
|
| gptkbp:bfsParent |
gptkb:Charter_Mark
|
| gptkbp:bfsLayer |
6
|