Statements (28)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
business function
|
| gptkbp:goal |
improve customer satisfaction
|
| https://www.w3.org/2000/01/rdf-schema#label |
Customer Care
|
| gptkbp:importantFor |
customer retention
brand loyalty positive word of mouth |
| gptkbp:involves |
technical support
providing information after-sales service handling customer inquiries resolving complaints |
| gptkbp:measures |
customer satisfaction score
customer retention rate net promoter score average handling time first contact resolution |
| gptkbp:performedBy |
call center agent
customer care representative support specialist |
| gptkbp:relatedTo |
customer service
customer support |
| gptkbp:supportsProtocol |
gptkb:media
in-person phone live chat |
| gptkbp:bfsParent |
gptkb:Romain_Virgo_(album)
|
| gptkbp:bfsLayer |
7
|