Contact Center as a Service (CCaaS)
GPTKB entity
Properties (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Cloud_Computing_Service
|
| gptkbp:aimsTo |
team collaboration
customer experience agent productivity first call resolution rates |
| gptkbp:benefits |
small to medium enterprises
|
| gptkbp:can_be |
social media interactions
voice over IP (VoIP) |
| gptkbp:competitors |
customer service technology
|
| gptkbp:deployedTo |
a matter of days
|
| gptkbp:enables |
remote work
|
| gptkbp:facilitates |
customer engagement
|
| https://www.w3.org/2000/01/rdf-schema#label |
Contact Center as a Service (CCaaS)
|
| gptkbp:includes |
chatbots
call routing interactive voice response |
| gptkbp:integration |
CRM_systems
|
| gptkbp:is_a |
gptkb:Software_as_a_Service_(SaaS)
|
| gptkbp:is_a_popular_spot_for |
its flexibility
|
| gptkbp:is_a_time_for |
disaster recovery
omnichannel support |
| gptkbp:is_accessible_by |
any device
|
| gptkbp:is_designed_to |
high availability
|
| gptkbp:is_integrated_with |
marketing automation tools
|
| gptkbp:is_part_of |
customer relationship management
|
| gptkbp:is_used_in |
businesses
customer inquiries e-commerce businesses on-premises contact centers BPO_(Business_Process_Outsourcing) |
| gptkbp:isUsedFor |
specific business needs
|
| gptkbp:localBusiness |
scale operations quickly
|
| gptkbp:offers |
scalability
automatic call distribution workforce management tools |
| gptkbp:performance |
growing businesses
|
| gptkbp:provides |
customer support
data security real-time monitoring real-time feedback various vendors self-service options |
| gptkbp:provides_access_to |
analytics and reporting
|
| gptkbp:reduces |
operational costs
customer wait times |
| gptkbp:suitableFor |
global operations
|
| gptkbp:supports |
video conferencing
multichannel communication |
| gptkbp:ticketingSystem |
internet
|
| gptkbp:utilizes |
artificial intelligence
|