Cisco Technical Assistance Center (TAC)
GPTKB entity
Statements (65)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Technical_Support
|
| gptkbp:collaborates_with |
engineering teams
|
| gptkbp:delivers |
customer training
|
| gptkbp:employs |
technical experts
|
| gptkbp:engages_in |
in troubleshooting
|
| gptkbp:handles |
escalated issues
|
| gptkbp:has |
multiple locations
service level agreements |
| https://www.w3.org/2000/01/rdf-schema#label |
Cisco Technical Assistance Center (TAC)
|
| gptkbp:is |
a global support organization
|
| gptkbp:is_a |
customer service center
critical resource for Cisco users key component of Cisco's service offerings |
| gptkbp:is_available_in |
multiple languages
|
| gptkbp:is_equipped_with |
advanced diagnostic tools
|
| gptkbp:is_involved_in |
incident management
customer feedback collection product lifecycle management service delivery knowledge management service improvement initiatives |
| gptkbp:is_known_for |
customer-centric approach
high customer satisfaction highly skilled personnel rapid response times proactive support expertise in networking effective communication with customers |
| gptkbp:is_part_of |
Cisco's customer experience strategy
Cisco's customer support strategy Cisco's global support network |
| gptkbp:located_in |
gptkb:United_States
|
| gptkbp:offers |
gptkb:Documentation
24/7 support training programs consultation services online resources remote diagnostics incident response services service continuity planning performance monitoring services network design assistance hardware replacement services web-based support tools service restoration services |
| gptkbp:part_of |
gptkb:Cisco_Systems
|
| gptkbp:provides |
technical support
software updates product documentation remote assistance network troubleshooting incident tracking field support network optimization services application support cloud support security support data center support network security support |
| gptkbp:responsible_for |
customer issue resolution
|
| gptkbp:serves |
Cisco customers
|
| gptkbp:supports |
Cisco products
|
| gptkbp:utilizes |
gptkb:court_cases
|
| gptkbp:bfsParent |
gptkb:Cisco_Firepower_Services
|
| gptkbp:bfsLayer |
5
|