Statements (58)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:software
|
| gptkbp:category |
gptkb:IT_services
|
| gptkbp:community_support |
Customer support
User forums Knowledge base articles |
| gptkbp:competitors |
gptkb:Freshservice
gptkb:Service_Now gptkb:Zentradi gptkb:Cherwell_Software gptkb:BMC_Remedy |
| gptkbp:customization_options |
API access
Custom fields Custom workflows Branding options |
| gptkbp:developer |
gptkb:Broadcom_Inc.
|
| gptkbp:features |
Change Management
Incident Management Knowledge Management Problem Management Service Request Management |
| gptkbp:feedback |
User feedback collection
Feature requests Customer satisfaction surveys |
| https://www.w3.org/2000/01/rdf-schema#label |
CA Service Desk Manager
|
| gptkbp:integration |
gptkb:Jira
gptkb:Slack gptkb:Service_Now gptkb:Microsoft_Teams |
| gptkbp:license |
Commercial
|
| gptkbp:market |
Enterprise market
|
| gptkbp:operating_system |
gptkb:Windows
|
| gptkbp:performance |
High availability
Load balancing Fast response times Scalable architecture |
| gptkbp:release_date |
gptkb:2019
|
| gptkbp:security |
Data encryption
Incident response Audit logs Role-based access control |
| gptkbp:storage |
On-premises
Cloud-based |
| gptkbp:support |
Mobile access
Reporting and analytics Multi-language Email notifications Customizable dashboards Self-service portal |
| gptkbp:target_audience |
IT departments
|
| gptkbp:training |
gptkb:Documentation
Webinars Online tutorials |
| gptkbp:updates |
Regular updates
Feature enhancements Security patches |
| gptkbp:user_interface |
Web-based
|
| gptkbp:bfsParent |
gptkb:CA_Technologies
|
| gptkbp:bfsLayer |
4
|