Balanced Scorecard

GPTKB entity

Statements (47)
Predicate Object
gptkbp:instanceOf strategic management tool
performance measurement framework
gptkbp:adoptedBy gptkb:Fortune_1000_companies
gptkbp:alternativeTo traditional financial measurement systems
gptkbp:appliesTo gptkb:government
education
healthcare
manufacturing
service industries
gptkbp:criticizedFor complexity in implementation
potential for misalignment
gptkbp:developedBy gptkb:David_P._Norton
gptkb:Robert_S._Kaplan
gptkbp:enables improvement of internal and external communications
monitoring of organizational performance
alignment of business activities to vision and strategy
gptkbp:focusesOn customer perspective
financial measures
internal business processes
learning and growth
gptkbp:hasComponent objectives
targets
measures
initiatives
https://www.w3.org/2000/01/rdf-schema#label Balanced Scorecard
gptkbp:introducedIn 1992
gptkbp:perspective customer
financial
internal process
learning and growth
gptkbp:publicationYear 1996
gptkbp:publishedIn gptkb:Harvard_Business_Review
gptkb:The_Balanced_Scorecard:_Translating_Strategy_into_Action
gptkbp:relatedTo management by objectives
key performance indicators
strategy map
gptkbp:supports organizational learning
continuous improvement
strategic feedback
gptkbp:translatedInto multiple languages
gptkbp:usedBy nonprofit organizations
government organizations
business organizations
gptkbp:usedFor strategic planning
performance management
gptkbp:bfsParent gptkb:Robert_S._Kaplan
gptkbp:bfsLayer 5