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gptkbp:instanceOf
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gptkb:business_process_outsourcing
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gptkbp:abbreviation
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gptkb:business_process_outsourcing
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gptkbp:commonClients
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gptkb:government_agency
banks
insurance companies
technology companies
healthcare providers
telecommunications companies
retail companies
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gptkbp:commonServices
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IT services
logistics
procurement
telemarketing
human resources
customer support
market research
technical support
payroll processing
data entry
finance and accounting
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gptkbp:goal
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cost reduction
improved efficiency
focus on core business
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https://www.w3.org/2000/01/rdf-schema#label
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BPO
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gptkbp:industry
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outsourcing
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gptkbp:involves
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contracting business operations to third-party providers
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gptkbp:majorCity
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gptkb:China
gptkb:India
gptkb:Malaysia
gptkb:Mexico
gptkb:Philippines
gptkb:Poland
gptkb:South_Africa
gptkb:United_States
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gptkbp:notableCompany
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gptkb:Concentrix
gptkb:Tata_Consultancy_Services
gptkb:Wipro
gptkb:Sutherland_Global_Services
gptkb:Teleperformance
gptkb:Accenture
gptkb:Cognizant
gptkb:Genpact
gptkb:Sitel_Group
gptkb:Infosys_BPM
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gptkbp:popularizedBy
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1990s
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gptkbp:relatedConcept
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gptkb:KPO
gptkb:ITO
shared services
call center
offshoring
nearshoring
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gptkbp:riskFactor
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data security
loss of control
communication issues
quality concerns
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gptkbp:bfsParent
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gptkb:KPO
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gptkbp:bfsLayer
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6
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