Avaya IX Workforce Optimization
GPTKB entity
Statements (65)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Human_Resources
|
| gptkbp:aims_to_improve |
Employee productivity
|
| gptkbp:developed_by |
gptkb:Avaya_Inc.
|
| gptkbp:enables |
Data-driven decision making
Forecasting and scheduling |
| gptkbp:enhances |
Customer experience
Agent performance |
| gptkbp:facilitates |
Skill-based routing
|
| gptkbp:features |
Quality management tools
|
| gptkbp:helps |
Reduce operational costs
|
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya IX Workforce Optimization
|
| gptkbp:includes |
Analytics tools
Call recording capabilities Workforce analytics |
| gptkbp:integrates_with |
Avaya contact center solutions
|
| gptkbp:is_available_in |
Multiple languages
|
| gptkbp:is_available_on |
On-premises and cloud deployment
|
| gptkbp:is_compatible_with |
Third-party applications
Various operating systems Cloud environments |
| gptkbp:is_designed_for |
Contact centers
Enterprise-level organizations |
| gptkbp:is_designed_to |
Optimize workforce efficiency
|
| gptkbp:is_focused_on |
Operational efficiency
|
| gptkbp:is_integrated_with |
CRM systems
Business intelligence tools |
| gptkbp:is_part_of |
Avaya IX platform
Avaya's customer engagement solutions Avaya's digital transformation solutions |
| gptkbp:is_recognized_by |
Industry analysts
|
| gptkbp:is_recognized_for |
Innovation in workforce management
Customer satisfaction improvements |
| gptkbp:is_scalable |
Growing businesses
|
| gptkbp:is_used_by |
Businesses globally
|
| gptkbp:is_used_for |
Performance evaluation
|
| gptkbp:is_used_to |
Improve service levels
|
| gptkbp:is_utilized_by |
Various industries
|
| gptkbp:is_utilized_for |
Performance improvement initiatives
|
| gptkbp:offers |
Mobile access
Predictive analytics User-friendly interface Real-time monitoring Training and support services Integration capabilities Custom reporting options Compliance management features Performance management features |
| gptkbp:provides |
Real-time reporting
Customizable dashboards Employee performance metrics Employee feedback mechanisms Employee engagement solutions Workforce management solutions Employee scheduling tools Historical reporting Workforce optimization strategies |
| gptkbp:supports |
Business continuity planning
Remote workforce management Data security compliance Omni-channel strategies Multi-channel interactions Contact center operations |
| gptkbp:utilizes |
gptkb:Artificial_Intelligence
|
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
|