Statements (60)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Community_Engagement
|
| gptkbp:developed_by |
gptkb:Avaya_Inc.
|
| gptkbp:enables |
Data-driven decision making
Self-service options Personalized customer interactions |
| gptkbp:enhances |
Customer experience
|
| gptkbp:facilitates |
Collaboration tools
|
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya IX Digital Engagement
|
| gptkbp:improves |
Agent productivity
|
| gptkbp:integrates_with |
CRM systems
|
| gptkbp:is_available_in |
Multiple languages
|
| gptkbp:is_available_on |
gptkb:cloud_computing
On-premises |
| gptkbp:is_compatible_with |
Mobile devices
Web browsers Artificial Intelligence tools Machine Learning algorithms |
| gptkbp:is_designed_for |
Customer service teams
|
| gptkbp:is_integrated_with |
Payment processing systems
Survey tools Chatbot solutions Email marketing platforms |
| gptkbp:is_optimized_for |
Remote work
|
| gptkbp:is_part_of |
Digital transformation initiatives
Omnichannel strategy Avaya IX platform |
| gptkbp:is_recognized_by |
gptkb:Forrester
gptkb:Gartner |
| gptkbp:is_recognized_for |
Innovation in customer engagement
|
| gptkbp:is_scalable |
gptkb:Yes
|
| gptkbp:is_supported_by |
Avaya customer support
|
| gptkbp:is_targeted_at |
Businesses
|
| gptkbp:is_used_by |
Contact centers
|
| gptkbp:is_used_for |
Customer retention
Lead generation Marketing automation Sales support |
| gptkbp:is_used_in |
Healthcare industry
Retail industry Telecommunications industry Financial services industry |
| gptkbp:offers |
Customizable workflows
Integration with third-party applications AI-driven analytics Feedback collection tools Workforce optimization tools |
| gptkbp:provides |
Real-time reporting
Customer journey mapping Secure communication channels Knowledge management solutions Omnichannel customer engagement |
| gptkbp:reduces |
Operational costs
|
| gptkbp:supports |
API access
Voice communication Social media engagement Video communication Multilingual communication Chat communication |
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
|