Avaya IX Customer Service Management
GPTKB entity
Statements (64)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:customer_service
|
| gptkbp:available_at |
Subscription model
|
| gptkbp:developed_by |
gptkb:Avaya_Inc.
|
| gptkbp:enables |
Self-service options
Collaboration among agents Proactive customer engagement |
| gptkbp:enhances |
Customer experience
|
| gptkbp:facilitates |
Customer feedback collection
|
| gptkbp:features |
AI-driven insights
|
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya IX Customer Service Management
|
| gptkbp:includes |
Knowledge management features
|
| gptkbp:integrates_with |
CRM systems
|
| gptkbp:is_accessible_by |
Web interface
|
| gptkbp:is_available_in |
Multiple languages
|
| gptkbp:is_available_on |
Multiple devices
|
| gptkbp:is_compatible_with |
Third-party applications
Various operating systems Cloud environments |
| gptkbp:is_designed_for |
Enterprise businesses
|
| gptkbp:is_designed_to |
Improve customer satisfaction
Streamline customer interactions |
| gptkbp:is_integrated_with |
Avaya's communication solutions
|
| gptkbp:is_known_for |
High reliability
User-friendly interface |
| gptkbp:is_optimized_for |
Remote work environments
|
| gptkbp:is_part_of |
Digital transformation initiatives
Customer experience management solutions Omni-channel strategy Avaya IX platform |
| gptkbp:is_recognized_by |
Industry analysts
|
| gptkbp:is_recognized_for |
Innovation in customer service technology
|
| gptkbp:is_scalable |
Growing businesses
|
| gptkbp:is_supported_by |
Avaya's customer service team
|
| gptkbp:is_used_by |
Contact centers
|
| gptkbp:is_used_for |
Customer support operations
|
| gptkbp:is_used_in |
Various industries
|
| gptkbp:is_utilized_by |
Small to large businesses
Global enterprises |
| gptkbp:offers |
Performance metrics
Analytics and reporting tools Multi-language support Customizable workflows Training and support services Integration with social media platforms Service level agreement (SLA) management |
| gptkbp:provides |
Security features
Customer journey mapping Real-time monitoring capabilities Integration with payment systems Custom reporting options Feedback analysis tools Workforce optimization tools Omni-channel customer engagement |
| gptkbp:supports |
Data analytics
Mobile applications Voice communication Customer relationship management Video communication Email communication Integration with chatbots Chat communication Integration with workforce management tools |
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
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