Avaya IX Customer Journey Management
GPTKB entity
Statements (62)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Public_service
|
| gptkbp:developed_by |
gptkb:Avaya_Inc.
|
| gptkbp:enables |
Customer segmentation
Personalized customer interactions Cross-channel tracking |
| gptkbp:enhances |
Customer satisfaction
Customer journey mapping |
| gptkbp:facilitates |
Customer feedback collection
|
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya IX Customer Journey Management
|
| gptkbp:improves |
Agent productivity
|
| gptkbp:integrates_with |
CRM systems
|
| gptkbp:is_adopted_by |
gptkb:financial_services
Government agencies Healthcare organizations Telecommunications companies Retail businesses |
| gptkbp:is_available_on |
Web platforms
Mobile platforms |
| gptkbp:is_compatible_with |
Cloud services
Third-party applications |
| gptkbp:is_designed_for |
Enterprise customers
|
| gptkbp:is_enhanced_by |
Machine learning capabilities
|
| gptkbp:is_evaluated_by |
gptkb:Forrester_Wave
gptkb:Gartner_Magic_Quadrant |
| gptkbp:is_integrated_with |
gptkb:Avaya_Cloud_Office
gptkb:Avaya_One_Cloud |
| gptkbp:is_part_of |
Digital transformation initiatives
Avaya IX platform |
| gptkbp:is_promoted_through |
Webinars
Trade shows Online marketing campaigns Partnerships with resellers |
| gptkbp:is_recognized_by |
Industry awards
|
| gptkbp:is_scalable |
Large organizations
|
| gptkbp:is_supported_by |
Documentation and resources
Avaya's customer service team |
| gptkbp:is_tested_for |
Performance metrics
Scalability User experience Security compliance |
| gptkbp:is_updated_by |
Regular software updates
|
| gptkbp:is_used_by |
Contact centers
|
| gptkbp:is_used_for |
Customer retention strategies
|
| gptkbp:offers |
Analytics and reporting
Customizable workflows Self-service options Training and support services Integration APIs |
| gptkbp:provides |
Real-time monitoring
Multi-language support Data-driven insights Workforce optimization tools Omnichannel engagement |
| gptkbp:security |
Data breaches
|
| gptkbp:supports |
Voice communication
Social media engagement Video communication Email communication Chat communication |
| gptkbp:utilizes |
gptkb:Artificial_Intelligence
|
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
|