Avaya IX Customer Experience Analytics
GPTKB entity
Statements (63)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Public_service
|
| gptkbp:aims_to_improve |
customer satisfaction
|
| gptkbp:analyzes |
customer feedback
|
| gptkbp:can_be_customized_with |
specific business needs
|
| gptkbp:developed_by |
gptkb:Avaya
|
| gptkbp:enables |
data-driven decision making
predictive analytics |
| gptkbp:enhances |
customer engagement
agent performance |
| gptkbp:facilitates |
omnichannel analysis
|
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya IX Customer Experience Analytics
|
| gptkbp:improves |
operational efficiency
|
| gptkbp:integrates_with |
Avaya IX platform
|
| gptkbp:is_accessible_by |
gptkb:cloud_computing
|
| gptkbp:is_available_in |
multiple languages
|
| gptkbp:is_available_on |
gptkb:mobile_devices
|
| gptkbp:is_compatible_with |
various data sources
various CRM systems |
| gptkbp:is_designed_for |
contact centers
|
| gptkbp:is_designed_to |
enhance customer loyalty
|
| gptkbp:is_integrated_with |
Avaya contact center solutions
|
| gptkbp:is_part_of |
digital transformation initiatives
customer experience strategy Avaya IX portfolio customer service optimization. |
| gptkbp:is_recognized_by |
industry analysts
|
| gptkbp:is_recognized_for |
innovation in analytics
|
| gptkbp:is_scalable |
growing businesses
|
| gptkbp:is_used_by |
businesses
|
| gptkbp:is_used_for |
quality assurance
trend analysis |
| gptkbp:is_used_to |
track customer interactions
|
| gptkbp:is_utilized_by |
marketing teams
|
| gptkbp:is_utilized_for |
service improvement
|
| gptkbp:offers |
API access
customizable dashboards real-time alerts training resources reporting tools customer journey mapping customer satisfaction surveys integration with social media data integration capabilities |
| gptkbp:provides |
performance metrics
compliance reporting user-friendly interface feedback loops actionable insights customer segmentation tools insights into customer preferences analytics for customer interactions insights into service quality |
| gptkbp:provides_information_on |
customer behavior
|
| gptkbp:supports |
collaboration tools
data security data visualization real-time data analysis data mining techniques business intelligence tools multi-channel interactions |
| gptkbp:utilizes |
gptkb:Artificial_Intelligence
|
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
|