Avaya IX Customer Engagement Analytics
GPTKB entity
Statements (69)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Data_Analytics
|
| gptkbp:analyzes |
Customer interactions
|
| gptkbp:delivers |
Actionable insights
|
| gptkbp:developed_by |
gptkb:Avaya
|
| gptkbp:enables |
Data-driven decision making
Cross-channel analytics |
| gptkbp:enhances |
Customer experience
Agent performance |
| gptkbp:facilitates |
Workforce optimization
|
| gptkbp:features |
Dashboard reporting
|
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya IX Customer Engagement Analytics
|
| gptkbp:improves |
Operational efficiency
|
| gptkbp:includes |
Predictive analytics
|
| gptkbp:integrates_with |
Avaya Contact Center Solutions
|
| gptkbp:is_a_tool_for |
Performance management
|
| gptkbp:is_accessible_by |
Web interface
|
| gptkbp:is_available_in |
Multiple languages
|
| gptkbp:is_available_on |
Multiple devices
|
| gptkbp:is_compatible_with |
APIs
Mobile applications Cloud environments Legacy systems |
| gptkbp:is_designed_for |
Customer service teams
Enterprise-level organizations |
| gptkbp:is_designed_to |
Enhance customer loyalty
|
| gptkbp:is_focused_on |
Customer insights
|
| gptkbp:is_integrated_with |
CRM systems
Third-party applications |
| gptkbp:is_part_of |
Digital transformation initiatives
Customer engagement strategy Omnichannel strategy Avaya IX platform |
| gptkbp:is_recognized_by |
Industry analysts
|
| gptkbp:is_recognized_for |
Innovative solutions
User satisfaction |
| gptkbp:is_scalable |
Growing businesses
|
| gptkbp:is_used_by |
Businesses
|
| gptkbp:is_used_for |
Business intelligence
|
| gptkbp:is_used_to |
Optimize customer journeys
|
| gptkbp:is_utilized_by |
Marketing teams
Sales teams Enhance service delivery |
| gptkbp:is_utilized_for |
Performance benchmarking
|
| gptkbp:is_utilized_in |
Customer support centers
|
| gptkbp:offers |
Real-time analytics
Collaboration tools Trend analysis Data segmentation capabilities Customer journey mapping tools Customizable reporting Automated reporting features |
| gptkbp:provides |
Performance metrics
User-friendly interface Actionable recommendations Data visualization tools Data-driven insights Feedback collection tools Customer engagement insights |
| gptkbp:provides_access_to |
Historical data analysis
|
| gptkbp:provides_support_for |
Voice, chat, and email channels
|
| gptkbp:supports |
Data integration
Real-time monitoring Compliance reporting Customer feedback analysis Omnichannel communication |
| gptkbp:track |
Customer satisfaction metrics
|
| gptkbp:utilizes |
gptkb:Artificial_Intelligence
|
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
|