Statements (60)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Telecommunications
|
| gptkbp:developed_by |
gptkb:Avaya_Inc.
gptkb:Agile_methodology |
| gptkbp:enables |
Customer engagement
|
| gptkbp:enhances |
Agent productivity
|
| gptkbp:features |
AI-driven analytics
|
| gptkbp:has |
User-friendly interface
Multi-language support Custom reporting capabilities |
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya IX Contact Center
|
| gptkbp:includes |
Call routing features
|
| gptkbp:integrates_with |
CRM systems
|
| gptkbp:is_available_in |
Multiple regions
|
| gptkbp:is_available_on |
Premises and cloud
|
| gptkbp:is_compatible_with |
Mobile devices
Web browsers Various telephony systems |
| gptkbp:is_designed_for |
Customer service teams
|
| gptkbp:is_enhanced_by |
Machine learning capabilities
|
| gptkbp:is_evaluated_by |
gptkb:Gartner_Magic_Quadrant
|
| gptkbp:is_integrated_with |
Analytics platforms
|
| gptkbp:is_known_for |
High reliability
|
| gptkbp:is_optimized_for |
Remote work
|
| gptkbp:is_part_of |
Unified communications solutions
Digital transformation initiatives Avaya IX portfolio |
| gptkbp:is_promoted_through |
Webinars
|
| gptkbp:is_recognized_by |
Industry awards
|
| gptkbp:is_recognized_for |
Innovation in customer service technology
|
| gptkbp:is_scalable |
gptkb:Yes
|
| gptkbp:is_supported_by |
Documentation and tutorials
Avaya customer support |
| gptkbp:is_targeted_at |
Enterprises
|
| gptkbp:is_used_by |
Businesses globally
|
| gptkbp:is_used_for |
Lead generation
|
| gptkbp:is_used_in |
Various industries
|
| gptkbp:is_utilized_for |
Customer satisfaction improvement
|
| gptkbp:offers |
Training resources
Customer journey mapping Customizable dashboards Feedback collection tools Workforce optimization tools |
| gptkbp:provides |
Performance metrics
Real-time reporting Self-service options Call recording features Integration APIs Scripting tools for agents |
| gptkbp:release_date |
gptkb:2019
|
| gptkbp:security |
gptkb:Yes
|
| gptkbp:supports |
gptkb:email_client
Chat Third-party applications Omni-channel communication Voice calls Social media interactions Video calls |
| gptkbp:utilizes |
Cloud technology
|
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
|