Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Telecommunications
|
| gptkbp:available_on |
gptkb:cloud_computing
On-premises |
| gptkbp:complies_with |
gptkb:HIPAA
gptkb:GDPR |
| gptkbp:developed_by |
gptkb:Avaya_Inc.
|
| gptkbp:enables |
Remote work
Collaboration among agents |
| gptkbp:features |
Analytics and reporting
Integration with CRM systems Workforce optimization Intelligent routing |
| gptkbp:has |
gptkb:Customization_options
Scalability User-friendly interface Multi-language support |
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya IX Call Center
|
| gptkbp:integrates_with |
gptkb:Zentradi
gptkb:Microsoft_Teams gptkb:Salesforce |
| gptkbp:is_available_in |
gptkb:Europe
gptkb:Asia gptkb:North_America |
| gptkbp:is_compatible_with |
Various telephony systems
|
| gptkbp:is_known_for |
High reliability
Scalable solutions Robust features |
| gptkbp:is_part_of |
Avaya IX platform
|
| gptkbp:is_targeted_at |
Businesses of all sizes
|
| gptkbp:is_used_by |
Customer service departments
Contact centers |
| gptkbp:marketed_as |
A comprehensive call center solution
|
| gptkbp:offers |
Self-service options
Training and support services Customer engagement solutions Agent desktop tools |
| gptkbp:provides |
Quality management
Real-time monitoring Call recording Omni-channel communication |
| gptkbp:supports |
gptkb:email_client
Chat Voice calls Video calls |
| gptkbp:target_market |
Enterprises
Small and Medium Businesses |
| gptkbp:uses |
gptkb:Artificial_Intelligence
gptkb:machine_learning |
| gptkbp:bfsParent |
gptkb:Avaya_UK
|
| gptkbp:bfsLayer |
7
|