Statements (72)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Research_Institute
|
| gptkbp:developedBy |
gptkb:Avaya_Inc.
|
| gptkbp:enables |
Customer engagement solutions
Multichannel communication |
| gptkbp:features |
Real-time analytics
Call queuing Skill-based routing Call back options Call transfer capabilities Multi-site support |
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya Aura Call Center
|
| gptkbp:includes |
Speech analytics
Workforce optimization tools |
| gptkbp:integratesWith |
Customer_Relationship_Management_(CRM)_systems
|
| gptkbp:isAttendedBy |
Healthcare_organizations
|
| gptkbp:isAvailableIn |
Multiple languages
|
| gptkbp:isCompatibleWith |
Various operating systems
Various database systems Various cloud services Various network protocols Various telephony hardware |
| gptkbp:isIntegratedWith |
Artificial intelligence tools
|
| gptkbp:isInvolvedIn |
Data protection regulations
|
| gptkbp:isKnownFor |
High availability
User-friendly interface Robust security features High customer satisfaction ratings |
| gptkbp:isPartOf |
gptkb:Avaya_Aura_platform
Unified communications solutions Business continuity planning. Digital_transformation_initiatives Omnichannel_solutions |
| gptkbp:isRecognizedBy |
Industry awards
|
| gptkbp:isSuitableFor |
Large enterprises
|
| gptkbp:isUsedBy |
Telecommunications companies
Contact centers |
| gptkbp:isUsedFor |
Customer support
Technical support Lead generation Cloud infrastructure Sales support |
| gptkbp:isUtilizedFor |
Government agencies
Retail businesses |
| gptkbp:isUtilizedIn |
Financial services
|
| gptkbp:offers |
Customizable workflows
Interactive Voice Response (IVR) Email management Training and support services Disaster recovery options Custom reporting options Reporting and dashboard capabilities Service_level_agreement_(SLA)_management |
| gptkbp:provides |
Social media integration
Integration with third-party applications Performance benchmarking tools Customer feedback tools Knowledge management tools Agent desktop applications Agent performance metrics Call monitoring features Automatic_Call_Distribution_(ACD) |
| gptkbp:releasedIn |
2010
|
| gptkbp:supports |
Data analytics
Remote work capabilities Voice over IP (VoIP) Call recording Integration with payment systems Integration with chatbots Outbound dialing Virtual agents Web chat Mobile_applications |