Avaya's Contact Center Solutions
GPTKB entity
Statements (58)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Telecommunications
|
| gptkbp:built |
cloud technology
|
| gptkbp:customization_options |
to business needs
|
| gptkbp:deployment |
on-premises
in the cloud |
| gptkbp:developed_by |
gptkb:Avaya
|
| gptkbp:enhances |
customer experience
|
| gptkbp:has |
user-friendly interface
global presence |
| https://www.w3.org/2000/01/rdf-schema#label |
Avaya's Contact Center Solutions
|
| gptkbp:includes |
email support
social media support chat support voice support call routing features |
| gptkbp:integrates_with |
CRM systems
|
| gptkbp:is_available_in |
multiple languages
|
| gptkbp:is_compatible_with |
gptkb:mobile_devices
various hardware platforms |
| gptkbp:is_compliant_with |
data protection regulations
|
| gptkbp:is_designed_for |
enterprise-level communication
|
| gptkbp:is_designed_to |
improve operational efficiency
reduce operational costs |
| gptkbp:is_known_for |
reliability
|
| gptkbp:is_part_of |
digital transformation initiatives
customer relationship management. Avaya's portfolio |
| gptkbp:is_recognized_by |
industry awards
|
| gptkbp:is_recognized_for |
innovation
|
| gptkbp:is_scalable |
for different business sizes
|
| gptkbp:is_used_by |
businesses
|
| gptkbp:is_used_for |
lead generation
|
| gptkbp:is_used_in |
various industries
|
| gptkbp:is_used_to |
manage customer interactions
|
| gptkbp:offers |
analytics tools
self-service options customer feedback tools disaster recovery options integration with third-party applications IVR systems performance management tools workforce optimization |
| gptkbp:provides |
gptkb:customer_service
real-time reporting security features training resources custom reporting options omnichannel support integration with telephony systems |
| gptkbp:sponsorship |
customer support services
|
| gptkbp:suitable_for |
contact centers
|
| gptkbp:supports |
remote work capabilities
video conferencing AI capabilities multichannel communication customer engagement strategies |
| gptkbp:bfsParent |
gptkb:Avaya
|
| gptkbp:bfsLayer |
5
|