Statements (57)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Research_Institute
|
| gptkbp:allows |
Remote work capabilities
|
| gptkbp:compatibleWith |
GDPR
Web browsers Various devices |
| gptkbp:developedBy |
gptkb:8x8,_Inc.
|
| gptkbp:features |
AI-driven analytics
Knowledge base integration Call analytics tools |
| https://www.w3.org/2000/01/rdf-schema#label |
8x8 Contact Center
|
| gptkbp:includes |
Interactive Voice Response (IVR)
Call center features Call routing options |
| gptkbp:integratesWith |
CRM_systems
|
| gptkbp:is_available_in |
Mobile devices
Multiple countries Cloud platforms |
| gptkbp:is_designed_to |
Customer service teams
|
| gptkbp:is_part_of |
gptkb:8x8_Unified_Communications_platform
8x8's_cloud_communications_suite |
| gptkbp:is_recognized_for |
gptkb:Forrester_Research
Gartner Innovation in communication technology |
| gptkbp:is_used_in |
Call centers
|
| gptkbp:isUsedBy |
Businesses of all sizes
|
| gptkbp:knownFor |
Scalability
Cost-effectiveness High reliability User-friendly interface |
| gptkbp:offers |
Customizable workflows
Training resources Integration with third-party applications Voice over IP (VoIP) services Flexible pricing plans Video conferencing solutions Custom reporting options Performance dashboards Integration_with_Microsoft_Teams Omnichannel_support |
| gptkbp:provides |
Data encryption
24/7 customer support Secure communications Customer support solutions User management features Call recording features Feedback collection tools Agent performance tracking Real-time reporting tools Service_level_agreement_(SLA) |
| gptkbp:supports |
Social media integration
Multilingual support Text messaging services Multichannel communication API_access Mobile_applications |
| gptkbp:usedFor |
Customer engagement
Sales support |