Properties (63)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:API
|
| gptkbp:enables |
data analytics
remote work capabilities call routing call analytics customer feedback analysis customer journey mapping service optimization customer satisfaction tracking call monitoring |
| https://www.w3.org/2000/01/rdf-schema#label |
8x8 Call Center API
|
| gptkbp:integratesWith |
CRM_systems
|
| gptkbp:offers |
customer support services
customizable workflows real-time analytics training resources call recording screen sharing integration with social media platforms integration with third-party applications custom reporting features feedback collection tools agent scripting tools customer engagement features |
| gptkbp:provides |
API documentation
user authentication data visualization tools security features service level agreements user training programs API access control performance reporting user interface customization service customization options knowledge base integration agent management tools workforce management tools service monitoring tools integration with email systems agent performance metrics call center functionalities IVR_capabilities |
| gptkbp:supports |
API integrations
automated responses data encryption mobile applications multi-language support data backup multi-channel communication real-time collaboration business continuity planning SIP trunking real-time notifications video calls voice calls cloud deployment data compliance standards web conferencing call analytics dashboards call dispositioning call escalation call queuing chat messaging |