Triple
T8202672
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Zoho Corporation |
E191615
|
entity |
| Predicate | offers |
P178
|
FINISHED |
| Object |
Zoho Desk
Zoho Desk is a cloud-based customer service and help desk software platform designed to help businesses manage and streamline their support operations across multiple channels.
|
E719295
|
NE FINISHED |
How this triple was built (4 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Zoho Desk | Statement: [Zoho Corporation, offers, Zoho Desk]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Zoho Desk Context triple: [Zoho Corporation, offers, Zoho Desk]
-
A.
Zendesk
Zendesk is a customer service and engagement software company best known for its cloud-based help desk and support ticketing solutions used by businesses worldwide.
-
B.
Zoho Connect
Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
-
C.
Zopim
Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
-
D.
ServiceNow
ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
-
E.
Jetpack CRM
Jetpack CRM is a customer relationship management plugin for WordPress designed to help site owners manage leads, contacts, and sales directly from their dashboards.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NEDg
Description generation
gpt-5.1
Instruction
Generate a one-sentence description of the target entity. You are given a context triple in the form (subject, predicate, object), where the object is the target entity. # Instructions Use the triple to infer relevant information about the entity. Describe the entity based on what is most defining, well-known. Avoid repeating the information from the triple, unless really essential. # Response Format Return only the sentence: "Description: [one-sentence description of the target entity]"
Input
Entity: Zoho Desk Triple: [Zoho Corporation, offers, Zoho Desk]
Generated description
Zoho Desk is a cloud-based customer service and help desk software platform designed to help businesses manage and streamline their support operations across multiple channels.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Zoho Desk Target entity description: Zoho Desk is a cloud-based customer service and help desk software platform designed to help businesses manage and streamline their support operations across multiple channels.
-
A.
Zendesk
Zendesk is a customer service and engagement software company best known for its cloud-based help desk and support ticketing solutions used by businesses worldwide.
-
B.
Zoho Connect
Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
-
C.
Zopim
Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
-
D.
ServiceNow
ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
-
E.
Jetpack CRM
Jetpack CRM is a customer relationship management plugin for WordPress designed to help site owners manage leads, contacts, and sales directly from their dashboards.
- F. None of above. chosen
Provenance (5 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69ca82c7f3e08190857bf1fc63b2a10c |
completed | March 30, 2026, 2:03 p.m. |
| NER | Named-entity recognition | batch_69cb5df84b108190b4407a72a3500af9 |
completed | March 31, 2026, 5:39 a.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69ccedcb45d0819099c13bd455526974 |
completed | April 1, 2026, 10:04 a.m. |
| NEDg | Description generation | batch_69ccf1b818588190936f96d53bf08c2b |
completed | April 1, 2026, 10:21 a.m. |
| NED2 | Entity disambiguation (via description) | batch_69cd05c2059081908bd04ee4722f9aad |
completed | April 1, 2026, 11:47 a.m. |
Created at: March 30, 2026, 5:43 p.m.