Triple
T4278345
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Experience Cloud |
E97093
|
entity |
| Predicate | integratesWith |
P1075
|
FINISHED |
| Object | Service Cloud |
E17666
|
NE FINISHED |
How this triple was built (2 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Service Cloud | Statement: [Experience Cloud, integratesWith, Service Cloud]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Service Cloud Context triple: [Experience Cloud, integratesWith, Service Cloud]
-
A.
ServiceNow
ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
-
B.
Zendesk
Zendesk is a customer service and engagement software company best known for its cloud-based help desk and support ticketing solutions used by businesses worldwide.
-
C.
Base CRM
Base CRM was a sales-focused customer relationship management platform known for its intuitive interface and mobile-first design, later integrated into Zendesk’s product suite after acquisition.
-
D.
Salesforce
chosen
Salesforce is a leading cloud-based customer relationship management (CRM) company known for its suite of enterprise applications for sales, service, marketing, and analytics.
-
E.
Zoho Connect
Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
- F. None of above.
- G. Unsure - the case is ambiguous/there is not enough information to decide.
Provenance (3 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69b34544be3c819084d1ab82d29f90c5 |
completed | March 12, 2026, 10:59 p.m. |
| NER | Named-entity recognition | batch_69b350201ac88190b9d8980da5f0d03d |
completed | March 12, 2026, 11:45 p.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69b5b7b708b481908c1683741f84ee55 |
completed | March 14, 2026, 7:32 p.m. |
Created at: March 12, 2026, 11:07 p.m.