Triple
T3430132
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Genesys |
E72316
|
entity |
| Predicate | product |
P490
|
FINISHED |
| Object | Genesys Cloud CX |
E72316
|
NE FINISHED |
How this triple was built (2 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Genesys Cloud CX | Statement: [Genesys, product, Genesys Cloud CX]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Genesys Cloud CX Context triple: [Genesys, product, Genesys Cloud CX]
-
A.
Genesys
chosen
Genesys is a global customer experience and contact center technology company known for its cloud-based solutions that help businesses manage and optimize customer interactions.
-
B.
Twilio
Twilio is a cloud communications platform company that enables developers and businesses to integrate voice, messaging, video, and authentication capabilities into their applications via APIs.
-
C.
Amazon Connect
Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage scalable customer support and call center operations using Amazon Web Services infrastructure.
-
D.
Gainsight
Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
-
E.
Teleperformance
Teleperformance is a global leader in outsourced customer experience management and business process outsourcing services, headquartered in France.
- F. None of above.
- G. Unsure - the case is ambiguous/there is not enough information to decide.
Provenance (3 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69ad85ae14308190bcbc25cfa0246c0b |
completed | March 8, 2026, 2:20 p.m. |
| NER | Named-entity recognition | batch_69adb9bd61908190a7bdd01f24334fc3 |
completed | March 8, 2026, 6:02 p.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69b3547b1b3481909646bf36e8461ff4 |
completed | March 13, 2026, 12:04 a.m. |
Created at: March 8, 2026, 3:15 p.m.