Triple
T3430009
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Zendesk |
E72313
|
entity |
| Predicate | product |
P490
|
FINISHED |
| Object | Zendesk Support |
E72313
|
NE FINISHED |
How this triple was built (2 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Zendesk Support | Statement: [Zendesk, product, Zendesk Support]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Zendesk Support Context triple: [Zendesk, product, Zendesk Support]
-
A.
Zendesk
chosen
Zendesk is a customer service and engagement software company best known for its cloud-based help desk and support ticketing solutions used by businesses worldwide.
-
B.
ServiceNow
ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
-
C.
Zoho Connect
Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
-
D.
Zoho Workplace
Zoho Workplace is an integrated suite of cloud-based productivity and collaboration apps—including email, document editing, file storage, and communication tools—designed as an alternative to platforms like Google Workspace.
-
E.
Amazon Connect
Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage scalable customer support and call center operations using Amazon Web Services infrastructure.
- F. None of above.
- G. Unsure - the case is ambiguous/there is not enough information to decide.
Provenance (3 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69ad85ae14308190bcbc25cfa0246c0b |
completed | March 8, 2026, 2:20 p.m. |
| NER | Named-entity recognition | batch_69adb9bd61908190a7bdd01f24334fc3 |
completed | March 8, 2026, 6:02 p.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69b3547b1b3481909646bf36e8461ff4 |
completed | March 13, 2026, 12:04 a.m. |
Created at: March 8, 2026, 3:15 p.m.