Triple
T12323764
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Amazon Connect |
E293779
|
entity |
| Predicate | hasComponent |
P35
|
FINISHED |
| Object | Amazon Connect Contact Control Panel |
E293779
|
NE FINISHED |
How this triple was built (2 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Amazon Connect Contact Control Panel | Statement: [Amazon Connect, hasComponent, Amazon Connect Contact Control Panel]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Amazon Connect Contact Control Panel Context triple: [Amazon Connect, hasComponent, Amazon Connect Contact Control Panel]
-
A.
Amazon Connect
chosen
Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage scalable customer support and call center operations using Amazon Web Services infrastructure.
-
B.
Zoom Contact Center
Zoom Contact Center is a cloud-based, omnichannel customer service platform integrated into Zoom’s communications ecosystem to manage and optimize customer interactions across voice, video, and digital channels.
-
C.
Zoho Connect
Zoho Connect is a team collaboration and communication platform by Zoho that offers features like group discussions, file sharing, and task management to streamline workplace collaboration.
-
D.
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express is Cisco’s integrated, IP-based contact center solution designed to provide intelligent call routing, interactive voice response, and customer service management for small to medium-sized enterprises.
-
E.
Zopim
Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
- F. None of above.
- G. Unsure - the case is ambiguous/there is not enough information to decide.
Provenance (3 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69d6ab6ae0dc8190b1522a9c1c55c114 |
completed | April 8, 2026, 7:24 p.m. |
| NER | Named-entity recognition | batch_69d93f4d7dac81909ff10e64e229ef33 |
completed | April 10, 2026, 6:19 p.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69f61e8d27288190bdf32acd600141db |
completed | May 2, 2026, 3:55 p.m. |
Created at: April 8, 2026, 9:53 p.m.