gptkbp:instance_of
|
gptkb:Micro_Profile
gptkb:character
|
gptkbp:based_on
|
customer survey responses
|
gptkbp:can
|
customer retention
|
gptkbp:can_provide
|
measuring customer satisfaction
|
gptkbp:categories
|
promoters
detractors
passives
|
gptkbp:developed_by
|
gptkb:Fred_Reichheld
|
gptkbp:first_introduced
|
gptkb:2003
|
https://www.w3.org/2000/01/rdf-schema#label
|
Producer
|
gptkbp:influences
|
business growth
|
gptkbp:is_a_key_performance_indicator
|
gptkb:true
|
gptkbp:is_a_single_question_survey
|
gptkb:true
|
gptkbp:is_a_tool_for
|
customer feedback
|
gptkbp:is_affected_by
|
customer service quality
|
gptkbp:is_associated_with
|
company revenue
|
gptkbp:is_evaluated_by
|
subtracting percentage of detractors from promoters
NPS formula
|
gptkbp:is_often_compared_to
|
Customer Effort Score (CES)
Customer Satisfaction Score (CSAT)
|
gptkbp:is_often_used_in
|
gptkb:market_research
|
gptkbp:is_popular_among
|
customer experience professionals
|
gptkbp:is_used_to
|
benchmark performance
|
gptkbp:measures
|
customer loyalty
|
gptkbp:range
|
-100 to 100
|
gptkbp:reported_by
|
companies annually
|
gptkbp:used_by
|
businesses
|
gptkbp:widely_adopted_in
|
various industries
|
gptkbp:bfsParent
|
gptkb:James_Cagney
gptkb:Lana_Condor
gptkb:Spike_Lee
gptkb:Laverne_Cox
gptkb:Emily_Blunt
gptkb:Margot_Robbie
gptkb:Steven_Spielberg
gptkb:Tina_Fey
gptkb:Charlize_Theron
gptkb:George_Clooney
gptkb:Marlon_Brando
gptkb:Shirley_Temple
gptkb:Kesha
gptkb:award
gptkb:Anne_Jacqueline_Hathaway
gptkb:Beyonce
gptkb:Demi_Lovato
gptkb:Dolly_Rebecca_Parton
gptkb:H._E._Ellen_De_Generes
gptkb:H._E._Megan_Thee_Stallion
gptkb:JAY-Z
gptkb:Janelle_Monáe
gptkb:Jennifer_Lynn_Lopez
gptkb:Lupita_Nyong'o
gptkb:Maya_Angelou
gptkb:Selena_Marie_Gomez
gptkb:Viola_Ann_Davis
gptkb:Amy_Poehler
gptkb:Bob_Dylan
gptkb:David_Bowie
gptkb:David_Mamet
gptkb:Frank_Sinatra
gptkb:Jessica_Chastain
gptkb:Lil_Wayne
gptkb:Lizzo
gptkb:Natalie_Portman
gptkb:Oprah_Winfrey
gptkb:Bob_Hope
gptkb:Jon_Stewart
gptkb:Tinashe
gptkb:Barbra_Joan_Streisand
gptkb:Angela_Lansbury
gptkb:Denzel_Washington
gptkb:Drake
gptkb:Johnny_Carson
gptkb:Kate_Winslet
gptkb:Lin-Manuel_Miranda
gptkb:Maya_Rudolph
gptkb:Mindy_Kaling
gptkb:Nicole_Kidman
gptkb:Robert_Redford
gptkb:Tom_Hanks
gptkb:Whitney_Houston
gptkb:Bette_Midler
gptkb:John_Wayne
gptkb:George_Marshall
gptkb:Angela_Bassett
gptkb:Billie_Eilish
gptkb:Emma_Stone
gptkb:George_Lucas
gptkb:filmmakers
gptkb:Madonna
gptkb:music_awards
|
gptkbp:bfsLayer
|
3
|