Producer

GPTKB entity

Statements (93)
Predicate Object
gptkbp:instance_of gptkb:Micro_Profile
gptkb:character
gptkbp:based_on customer survey responses
gptkbp:can customer retention
gptkbp:can_provide measuring customer satisfaction
gptkbp:categories promoters
detractors
passives
gptkbp:developed_by gptkb:Fred_Reichheld
gptkbp:first_introduced gptkb:2003
https://www.w3.org/2000/01/rdf-schema#label Producer
gptkbp:influences business growth
gptkbp:is_a_key_performance_indicator gptkb:true
gptkbp:is_a_single_question_survey gptkb:true
gptkbp:is_a_tool_for customer feedback
gptkbp:is_affected_by customer service quality
gptkbp:is_associated_with company revenue
gptkbp:is_evaluated_by subtracting percentage of detractors from promoters
NPS formula
gptkbp:is_often_compared_to Customer Effort Score (CES)
Customer Satisfaction Score (CSAT)
gptkbp:is_often_used_in gptkb:market_research
gptkbp:is_popular_among customer experience professionals
gptkbp:is_used_to benchmark performance
gptkbp:measures customer loyalty
gptkbp:range -100 to 100
gptkbp:reported_by companies annually
gptkbp:used_by businesses
gptkbp:widely_adopted_in various industries
gptkbp:bfsParent gptkb:James_Cagney
gptkb:Lana_Condor
gptkb:Spike_Lee
gptkb:Laverne_Cox
gptkb:Emily_Blunt
gptkb:Margot_Robbie
gptkb:Steven_Spielberg
gptkb:Tina_Fey
gptkb:Charlize_Theron
gptkb:George_Clooney
gptkb:Marlon_Brando
gptkb:Shirley_Temple
gptkb:Kesha
gptkb:award
gptkb:Anne_Jacqueline_Hathaway
gptkb:Beyonce
gptkb:Demi_Lovato
gptkb:Dolly_Rebecca_Parton
gptkb:H._E._Ellen_De_Generes
gptkb:H._E._Megan_Thee_Stallion
gptkb:JAY-Z
gptkb:Janelle_Monáe
gptkb:Jennifer_Lynn_Lopez
gptkb:Lupita_Nyong'o
gptkb:Maya_Angelou
gptkb:Selena_Marie_Gomez
gptkb:Viola_Ann_Davis
gptkb:Amy_Poehler
gptkb:Bob_Dylan
gptkb:David_Bowie
gptkb:David_Mamet
gptkb:Frank_Sinatra
gptkb:Jessica_Chastain
gptkb:Lil_Wayne
gptkb:Lizzo
gptkb:Natalie_Portman
gptkb:Oprah_Winfrey
gptkb:Bob_Hope
gptkb:Jon_Stewart
gptkb:Tinashe
gptkb:Barbra_Joan_Streisand
gptkb:Angela_Lansbury
gptkb:Denzel_Washington
gptkb:Drake
gptkb:Johnny_Carson
gptkb:Kate_Winslet
gptkb:Lin-Manuel_Miranda
gptkb:Maya_Rudolph
gptkb:Mindy_Kaling
gptkb:Nicole_Kidman
gptkb:Robert_Redford
gptkb:Tom_Hanks
gptkb:Whitney_Houston
gptkb:Bette_Midler
gptkb:John_Wayne
gptkb:George_Marshall
gptkb:Angela_Bassett
gptkb:Billie_Eilish
gptkb:Emma_Stone
gptkb:George_Lucas
gptkb:filmmakers
gptkb:Madonna
gptkb:music_awards
gptkbp:bfsLayer 3