Nortel Contact Center Solutions
GPTKB entity
Statements (55)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Research_Institute
|
| gptkbp:developedBy |
gptkb:Nortel_Networks
|
| gptkbp:enables |
Workforce management
|
| gptkbp:enhances |
Agent productivity
|
| https://www.w3.org/2000/01/rdf-schema#label |
Nortel Contact Center Solutions
|
| gptkbp:includes |
Interactive Voice Response (IVR)
Speech recognition technology Quality management tools Automatic_Call_Distribution_(ACD) |
| gptkbp:integratesWith |
CRM_systems
|
| gptkbp:isAvailableIn |
Multiple languages
Various industries On-premises deployment Cloud-based deployment |
| gptkbp:isCompatibleWith |
Mobile devices
Third-party applications VoIP technology Legacy_systems |
| gptkbp:isDesignedFor |
Streamline operations
High call volumes |
| gptkbp:isIntegratedWith |
Email systems
Analytics platforms |
| gptkbp:isKnownFor |
Reliability
Scalability Cost-effectiveness |
| gptkbp:isPartOf |
Unified communications solutions
Business process optimization. Nortel's_product_portfolio Nortel's_technology_solutions |
| gptkbp:isRecognizedBy |
Industry awards
|
| gptkbp:isSuitableFor |
Business needs
|
| gptkbp:isSupportedBy |
User community
Technical support services |
| gptkbp:isUsedBy |
Government agencies
Large enterprises Enhance customer experience |
| gptkbp:isUsedFor |
Customer engagement
|
| gptkbp:isUtilizedFor |
Performance management
Call centers Customer retention Lead generation |
| gptkbp:isVisitedBy |
Improving customer satisfaction
|
| gptkbp:offers |
Customizable workflows
Training resources Self-service options Reporting and analytics tools Omnichannel_support |
| gptkbp:provides |
Integration with social media
Data security features Customer service solutions Call tracking features Call routing capabilities |
| gptkbp:supports |
Real-time monitoring
Multichannel communication Agent scripting |