Nortel Call Center Solutions
GPTKB entity
Statements (53)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Research_Institute
|
| gptkbp:developedBy |
gptkb:Nortel_Networks
|
| gptkbp:enables |
Scalability
|
| gptkbp:enhances |
Customer Experience
|
| gptkbp:features |
Real-time Reporting
Call Recording |
| https://www.w3.org/2000/01/rdf-schema#label |
Nortel Call Center Solutions
|
| gptkbp:includes |
Interactive Voice Response (IVR)
Automatic_Call_Distribution_(ACD) |
| gptkbp:integratesWith |
CRM_Systems
|
| gptkbp:isAvailableIn |
gptkb:Asia
gptkb:North_America Europe |
| gptkbp:isCompatibleWith |
On-premises Solutions
Cloud_Services Various_Telephony_Systems |
| gptkbp:isDesignedFor |
Contact_Centers
|
| gptkbp:isIntegratedWith |
Email Systems
Social_Media_Platforms Chat_Systems |
| gptkbp:isKnownFor |
Reliability
|
| gptkbp:isPartOf |
Unified Communications Solutions
Nortel's_Product_Line |
| gptkbp:isPromotedThrough |
Webinars
Trade Shows Direct Sales Online Marketing |
| gptkbp:isRecognizedFor |
Innovation
Customer Satisfaction |
| gptkbp:isSuitableFor |
Small Businesses
Large_Enterprises Medium_Enterprises |
| gptkbp:isSupportedBy |
Technical_Support_Services
|
| gptkbp:isUsedBy |
Large_Enterprises
|
| gptkbp:isUsedFor |
Inbound Call Handling
Outbound Call Campaigns |
| gptkbp:isUtilizedFor |
Government Agencies
Educational Institutions Financial Institutions Retail Companies Service Providers Healthcare_Providers |
| gptkbp:isVisitedBy |
Telecommunications Industry
|
| gptkbp:offers |
Self-service Options
Workforce_Management_Tools Queue_Management |
| gptkbp:provides |
Call Analytics
Agent Performance Management Customer_Service_Solutions Skill-based_Routing |
| gptkbp:supports |
Voice over IP (VoIP)
Remote Work Environments Multichannel_Communication |