KACE Service Desk

GPTKB entity

Statements (54)
Predicate Object
gptkbp:instanceOf gptkb:Police_Department
gptkbp:developedBy Quest Software
gptkbp:has audit trails
user roles
user community
ticketing system
SLA management
custom fields
asset management features
API_access
https://www.w3.org/2000/01/rdf-schema#label KACE Service Desk
gptkbp:integratesWith gptkb:KACE_Systems_Management_Appliance
gptkbp:isAvailableIn on-premises
cloud
gptkbp:isCompatibleWith Linux
Windows
macOS
gptkbp:isIntegratedWith gptkb:Zendesk
gptkb:ServiceNow
gptkb:Microsoft_Exchange
Salesforce
Teams
Jira
Slack
Active Directory
LDAP
Office 365
gptkbp:isKnownFor customer support
scalability
ease of use
robust features
gptkbp:isPartOf KACE_product_suite
gptkbp:isTargetedAt large enterprises
small to medium-sized businesses
gptkbp:isUsedBy IT departments
gptkbp:isUsedIn education sector
manufacturing sector
finance sector
government sector
healthcare_sector
gptkbp:offers customizable workflows
multi-language support
mobile access
gptkbp:provides email notifications
knowledge base
reporting tools
self-service portal
gptkbp:receives regular updates
gptkbp:releasedIn 2008
gptkbp:supports change management
incident management
problem management
service request management
gptkbp:uses web-based interface