Statements (62)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:International_Standard
|
| gptkbp:aimsTo |
improve service quality
|
| gptkbp:enhances |
organizational efficiency
|
| gptkbp:focusesOn |
customer satisfaction
|
| https://www.w3.org/2000/01/rdf-schema#label |
ISO 20001
|
| gptkbp:includes |
processes and procedures
|
| gptkbp:isAccessibleBy |
organizations of all sizes
|
| gptkbp:isAssignedTo |
regulatory requirements
business objectives ITIL framework |
| gptkbp:isAttendedBy |
government agencies
non-profit organizations various sectors |
| gptkbp:isAvenueFor |
change management
incident management service delivery |
| gptkbp:isBeneficialFor |
organizational culture
stakeholder engagement |
| gptkbp:isDocumentedIn |
ISO_20000-1_standard
ISO_20000-2_standard |
| gptkbp:isEvaluatedBy |
performance metrics
audits customer satisfaction surveys benchmarking studies |
| gptkbp:isInfluencedBy |
customer feedback
|
| gptkbp:isIntegratedWith |
project management methodologies
other management systems |
| gptkbp:isLocatedIn |
IT departments
service providers |
| gptkbp:isMaintainedBy |
gptkb:ISO_20000-1
|
| gptkbp:isPartOf |
gptkb:ISO_20000_family
quality management initiatives |
| gptkbp:isPromotedBy |
industry conferences
professional associations |
| gptkbp:isPromotedThrough |
case studies
networking events workshops and seminars |
| gptkbp:isPublishedIn |
gptkb:International_Organization_for_Standardization
|
| gptkbp:isRecognizedBy |
industry professionals
|
| gptkbp:isRecognizedFor |
a benchmark for service quality
a standard for excellence in service management |
| gptkbp:isReferencedIn |
industry publications
|
| gptkbp:isRelatedTo |
IT service management
service improvement plans service strategy |
| gptkbp:isReviewedBy |
gptkb:ISO_committee
|
| gptkbp:isSubjectTo |
periodic review
|
| gptkbp:isSupportedBy |
online resources
software tools consultants training and resources |
| gptkbp:isUsedFor |
certification of service management systems
|
| gptkbp:isUsedIn |
service level agreements
|
| gptkbp:isUtilizedFor |
risk management
problem management service continuity planning service reporting |
| gptkbp:promotes |
effective communication
|
| gptkbp:provides |
a framework for service management
|
| gptkbp:requires |
continuous improvement
|
| gptkbp:supports |
best practices in IT service management
|
| gptkbp:wasEstablishedIn |
2005
|