Statements (42)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:International_Standard
|
| gptkbp:affiliatedWith |
align IT services with business needs
|
| gptkbp:aimsTo |
service delivery
|
| gptkbp:associated_with |
ITIL best practices
|
| gptkbp:basedOn |
Plan-Do-Check-Act (PDCA) cycle
|
| gptkbp:benefits |
risk management
|
| gptkbp:compatibleWith |
other management system standards
|
| gptkbp:divisions |
multiple parts
|
| gptkbp:evaluates |
service performance
|
| gptkbp:facilitates |
customer satisfaction
|
| https://www.w3.org/2000/01/rdf-schema#label |
ISO 20000 family
|
| gptkbp:includes |
gptkb:ISO/IEC_20000-1
gptkb:ISO/IEC_20000-2 |
| gptkbp:is_a_platform_for |
service management processes
|
| gptkbp:is_a_route_for |
certain contracts
|
| gptkbp:is_a_tool_for |
stakeholder engagement
|
| gptkbp:is_designed_to |
organizational efficiency
effective service management |
| gptkbp:is_essential_for |
regulatory compliance
service quality management |
| gptkbp:is_integrated_with |
other quality management systems
|
| gptkbp:is_part_of |
gptkb:ISO_20000_series
|
| gptkbp:is_recognized_for |
industry professionals
service level agreements (SLAs) a mark of quality |
| gptkbp:is_supported_by |
training and certification programs
|
| gptkbp:is_used_in |
certification purposes
across various sectors |
| gptkbp:isUpdatedBy |
to reflect industry changes
|
| gptkbp:promotes |
best practices in IT service management
|
| gptkbp:provides |
service management
service design service operation service transition service improvement |
| gptkbp:publishedBy |
gptkb:International_Organization_for_Standardization
2005 |
| gptkbp:related_to |
IT service management
service providers |
| gptkbp:suitableFor |
public and private sectors
any organization |
| gptkbp:supports |
continuous improvement
|