Statements (38)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:International_Standard
|
| gptkbp:aimsTo |
service delivery
|
| gptkbp:associated_with |
business objectives
|
| gptkbp:basedOn |
ITIL best practices
|
| gptkbp:description |
service management
|
| gptkbp:divisions |
two parts
|
| gptkbp:emphasizes |
customer satisfaction
|
| gptkbp:encourages |
stakeholder involvement
|
| gptkbp:evaluates |
service performance
|
| gptkbp:facilitates |
alignment of IT services with business needs
|
| https://www.w3.org/2000/01/rdf-schema#label |
ISO 20000-1
|
| gptkbp:includes |
service transition
service management system (SMS) requirements |
| gptkbp:is_a_platform_for |
service improvement initiatives
|
| gptkbp:is_designed_to |
enhance service quality
|
| gptkbp:is_evaluated_by |
internal audits
|
| gptkbp:is_integrated_with |
other management standards
|
| gptkbp:is_part_of |
of service management standards
|
| gptkbp:is_recognized_for |
industry professionals
a benchmark for service management |
| gptkbp:is_used_in |
IT service management professionals
certification of service management systems |
| gptkbp:isPartOf |
gptkb:ISO_20000
|
| gptkbp:isUpdatedBy |
to reflect changes in technology
|
| gptkbp:promotes |
effective communication
|
| gptkbp:provides |
service level agreements (SLAs)
service design requirements for service providers |
| gptkbp:publishedBy |
gptkb:International_Organization_for_Standardization
2011 |
| gptkbp:related_to |
gptkb:ISO_9001
cloud service providers |
| gptkbp:requires |
management commitment
risk management practices service management processes |
| gptkbp:suitableFor |
any organization
both public and private sectors |
| gptkbp:supports |
continuous improvement
|