Properties (70)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Support Services
|
| gptkbp:collaborates_with |
third-party vendors
|
| gptkbp:delivers |
hardware support
performance monitoring service integration problem resolution end-user support |
| gptkbp:has |
global reach
service level agreements certified professionals a dedicated support team a customer feedback system a ticketing system a knowledge base a global support network a multi-tier support model |
| gptkbp:has_a_focus_on |
customer needs
|
| https://www.w3.org/2000/01/rdf-schema#label |
IBM Support Services
|
| gptkbp:includes |
consulting services
|
| gptkbp:is_involved_in |
IT service management
compliance management disaster recovery planning IT asset management |
| gptkbp:is_known_for |
high customer satisfaction
scalable solutions expertise in cloud computing |
| gptkbp:is_part_of |
gptkb:IBM_Corporation
IBM's_business_strategy IBM's_global_services_portfolio |
| gptkbp:is_recognized_for |
customer-centric approach
industry awards innovation in support services |
| gptkbp:offers |
incident management
performance optimization software maintenance customized solutions data recovery services hardware upgrades remote assistance security services IT consulting services cloud security services service desk solutions application support cloud migration support |
| gptkbp:operates_in |
multiple countries
|
| gptkbp:provides |
technical support
24/7 customer support performance assessments software updates on-site support vendor management training services network support incident tracking cloud infrastructure support service optimization business continuity solutions service continuity planning service reporting |
| gptkbp:serves |
business clients
|
| gptkbp:supports |
legacy systems
mobile devices various industries virtual environments |
| gptkbp:uses |
AI for support automation
|
| gptkbp:utilizes |
collaboration tools
data analytics remote monitoring tools cloud technologies |