Statements (74)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:customer_support
|
| gptkbp:has |
gptkb:Documentation
gptkb:knowledge service level agreements service metrics customer feedback mechanisms customer service representatives service catalog escalation procedures support tiers |
| gptkbp:headquartered_in |
gptkb:Armonk,_New_York
|
| https://www.w3.org/2000/01/rdf-schema#label |
IBM Support Services
|
| gptkbp:is_involved_in |
change management
capacity planning incident management vendor management service transition service improvement initiatives service design. |
| gptkbp:is_known_for |
24/7 availability
high customer satisfaction cost-effective solutions rapid response times proactive support expertise in IT solutions flexible support options |
| gptkbp:is_part_of |
gptkb:IBM_Cloud
gptkb:IBM_Corporation |
| gptkbp:is_used_by |
large enterprises
|
| gptkbp:offers |
collaboration tools
hardware support patch management performance monitoring performance tuning service integration maintenance services software support user training user support on-site support customized support plans disaster recovery services network support product updates service desk solutions integration services cloud support |
| gptkbp:operates |
globally
|
| gptkbp:provides |
technical support
consulting services data recovery services performance analytics remote monitoring remote support training services incident resolution troubleshooting assistance service continuity planning software installation assistance application support security support service customization service reporting service validation |
| gptkbp:serves |
businesses
|
| gptkbp:supports |
gptkb:mobile_devices
gptkb:Io_T_devices legacy systems virtual environments IBM products multicloud environments |
| gptkbp:utilizes |
gptkb:AI_technology
|
| gptkbp:bfsParent |
gptkb:IBM_Digital_Experience
|
| gptkbp:bfsLayer |
4
|