Customer Effort Score
E1327763
UNEXPLORED
Customer Effort Score is a customer experience metric that measures how easy it is for customers to accomplish a task or resolve an issue with a company.
All labels observed (1)
| Label | Occurrences |
|---|---|
| Customer Effort Score canonical | 2 |
How this entity was disambiguated
This entity first appeared as the object of triple T18506543 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Customer Effort Score Context triple: [Net Promoter Score, oftenComplementedBy, Customer Effort Score]
-
A.
Net Promoter Score
Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
-
B.
Qualtrics
Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
-
C.
Customer Experience CoE
Customer Experience CoE is a specialized center of excellence focused on developing, standardizing, and advancing best practices to improve customer interactions and satisfaction across an organization.
-
D.
Customer Experience Lab
Customer Experience Lab is a specialized research and innovation center focused on studying and improving customer experiences, housed within the Muma College of Business.
-
E.
4C survey
The 4C survey is a major Cambridge radio astronomy catalog that systematically mapped and listed thousands of radio sources across the sky.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Customer Effort Score Target entity description: Customer Effort Score is a customer experience metric that measures how easy it is for customers to accomplish a task or resolve an issue with a company.
-
A.
Net Promoter Score
Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
-
B.
Qualtrics
Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
-
C.
Customer Experience CoE
Customer Experience CoE is a specialized center of excellence focused on developing, standardizing, and advancing best practices to improve customer interactions and satisfaction across an organization.
-
D.
Customer Experience Lab
Customer Experience Lab is a specialized research and innovation center focused on studying and improving customer experiences, housed within the Muma College of Business.
-
E.
4C survey
The 4C survey is a major Cambridge radio astronomy catalog that systematically mapped and listed thousands of radio sources across the sky.
- F. None of above. chosen
Referenced by (2)
Full triples — surface form annotated when it differs from this entity's canonical label.