Contact Center as a Service (CCaa S)
GPTKB entity
Statements (61)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:cloud_services
|
| gptkbp:can_be_customized_with |
specific industries
|
| gptkbp:can_be_used_for |
sales support
|
| gptkbp:can_include |
IVR systems
|
| gptkbp:can_provide |
cost management
lead generation performance tracking disaster recovery solutions real-time collaboration tools workforce management tools |
| gptkbp:deployment |
quickly
|
| gptkbp:enables |
remote work
|
| gptkbp:enhances |
data analysis
customer experience service level agreements customer loyalty agent productivity first call resolution |
| gptkbp:facilitates |
customer feedback collection
cross-selling opportunities |
| https://www.w3.org/2000/01/rdf-schema#label |
Contact Center as a Service (CCaa S)
|
| gptkbp:includes |
call routing
|
| gptkbp:integrates_with |
CRM systems
|
| gptkbp:is_a_flexible_option_for |
businesses of all sizes
|
| gptkbp:is_a_growing_market_for |
service providers
|
| gptkbp:is_a_key_component_of |
customer engagement strategies
|
| gptkbp:is_a_solution_for |
business continuity
global operations |
| gptkbp:is_accessible_by |
internet
|
| gptkbp:is_based_on |
subscription model
|
| gptkbp:is_beneficial_for |
customer retention
|
| gptkbp:is_compliant_with |
data protection regulations
|
| gptkbp:is_increasingly_adopted_by |
startups
|
| gptkbp:is_integrated_with |
social media platforms
marketing automation tools |
| gptkbp:is_managed_by |
third-party providers
|
| gptkbp:is_often_compared_to |
on-premises contact centers
|
| gptkbp:is_often_used_in |
technical support
e-commerce |
| gptkbp:is_part_of |
digital transformation
customer experience management |
| gptkbp:is_scalable |
on demand
|
| gptkbp:is_used_by |
businesses
|
| gptkbp:offers |
customization options
scalability AI capabilities |
| gptkbp:originated_in |
new technologies
|
| gptkbp:provides |
gptkb:customer_support
analytics and reporting real-time monitoring self-service options omnichannel support |
| gptkbp:reduces |
operational costs
wait times |
| gptkbp:suitable_for |
small to large enterprises
|
| gptkbp:support |
chatbots
|
| gptkbp:supports |
multichannel communication
video calls |
| gptkbp:trends |
gptkb:business
|
| gptkbp:bfsParent |
gptkb:Avaya_One_Cloud
|
| gptkbp:bfsLayer |
6
|